Cancellation and Refund Policy
This policy applies to bookings made directly with STS MOTOFUN Ltd through our website, by phone or message, or at our office.
What this policy covers
STS MOTOFUN provides guided buggy and quad tours and vehicle rentals reserved for a specific date and time. We do not ship physical products, so product returns and shipping do not apply.
Cancelling or changing a direct booking
- More than 7 days before the scheduled start: You may cancel for a full refund of the amount paid.
- More than 24 hours and up to 7 days before the scheduled start: You may cancel for a 50% refund of the amount paid.
- 24 hours or less before the scheduled start, after it begins, or if you do not attend: Amounts already paid are not refundable.
- Date or time changes: Contact us as early as possible. We may offer another available slot; changes within 24 hours of the scheduled start are at our discretion. A change is confirmed only when STS MOTOFUN confirms it in writing.
An unpaid booking is cancelled without a separate cancellation fee under this policy.
The deadline is measured in Cyprus local time from the start time on your booking confirmation. To cancel or request a change, email sts.motofun@gmail.com with your booking name, order number if you have one, and booked date and time. Your request takes effect when we receive it. For an urgent same-day issue, call +357 99 911 528 as well.
If STS MOTOFUN cancels or cannot provide the booking
If we cancel before departure, including because of unsafe conditions, route closure, or vehicle unavailability, you may choose another available date or a full refund of any amount paid. If a material part of the booked service cannot be provided after departure, contact us promptly so we can offer an appropriate remedy, which may include a partial refund. Your legal rights remain in force.
Once the tour or rental has started
Once a tour or rental has started, if you choose to end the tour early or return the rental vehicle before the agreed end time, no refund is given for unused time. This does not affect your rights if STS MOTOFUN fails to provide the agreed service.
Bookings through another platform
If you booked through GetYourGuide or another booking platform or agent, the cancellation terms shown to you by that seller when you booked apply. Please request changes or refunds through the original booking channel. We will assist if STS MOTOFUN cancels the experience.
How refunds are paid
We process eligible refunds to the original payment method where possible within 14 calendar days of receiving a valid cancellation request or agreeing a refund. Your card provider or bank may take additional time to show the credit. For a cash payment, we will arrange a documented cash refund or another method agreed with you.
Consumer rights
The usual 14-day online cooling-off period generally does not apply to vehicle rentals or leisure activities booked for a specific date or period. Nothing in this policy limits your legal rights when a service is not supplied as agreed.
Contact STS MOTOFUN
STS MOTOFUN Ltd
Akamantos Avenue, Court Block 4
Latchi, Polis Chrysochous, Paphos 8820, Cyprus
Email: sts.motofun@gmail.com
Office: +357 99 911 528